I'm actually typing this on the computer in the box office of the Arts House...
hahaha..
Today's my first day of work and I'm undoubtedly blur.
Erm, in fact very blur.
I haven't had experience in any professional ticketing outlet, nor set foot in any government related building..
It's my first!
FIRST!!
AI YOH..
i haven't swiped credit cards before, nor have I realised the difference between merchant copy, customer copy and duplicate merchant copy.
It's all different as far as I know now..
Edward Toh the executive for Front of House, has been the one teaching me the basics of the Arts industry... From where the audience decide and begin their journey to explore the artistic and creative developments of local artists and artistes, songwriters, musicians, writers.
To all the people who made these works possible..
How they have come to where they are right this very day.
The processes..
I'll slowly but painstakingly learn the ropes with a fresh and open mind.
The Front Of House manager whose name is Raymond Tan has also taught me how to use the computer ticketing system called ProVenue, which is a very quick and effective way of helping customers book tickets, be it walk-in, or through the phone.
Payments by Mastercard, Visa or AMEX.
The screenings are all free-seating so there's no hassle to choose the seats for the customers..=)
which is a load off..
To refresh my memory.
Log in first.
go to ticketing, function then box office ticketing.
select the performance , date and time. (double-click)
ahhh, it's always like that.when there's no customers or reservations or phonecalls, i'm so free and start to stare into space..
But when the pace picks up, i have customers, enquiries and the phone is ringing off the hook, and I was about to close the previous transaction, tickets not yet printed out and everything..oh man, that is highly stressful.. and i think i need an hour of laughing to balance the hormones in my body... But I guess if i do it repeatedly, I'll (what do u think i'm gonna say?)
I'll get used to it?
No!! i'll get highly stressed!!! hahahaa...nah, kidding lah. I'll get used to it...And be a super multi-task person..
I strongly love this place.. The ambience, working environment.. the music that the arts house plays..it's so my type lorh..guess who are the artistes? Sarah Brightman!(Naturaleza Muerta)...Besides that, friendly folks like my bosses and security guards and people from other departments..
And something touched me too.
It was when Raymond said "Don't worry, take your time and learn and eventually you'll get used to it...If you don't know anything just ask..We'll always be there to help you.. Alright?"
It's quite an ordinary thing to say but I guess it's the cliche stuff that makes people understand what's going on more easily.
And Raymond's like the artsy kinda guy..
He together with Edward has been in this line for more than 10 years.They used to work in sistic since 1993..
Raymond also told me that after I get familiarized with the place, he'll find chances to bring me around the corporate side. See how people run their events..I think the people here really cares and are very helpful.They know what you wanna do and where you're heading to and they guide you to your goals.
I know that as I can practically see his sincerity.."I'm sure that would be useful for you in the future."
Edward is a gentleman as he is very funny to think that I can't carry big books.
He's in charge of both the box office and this store called Earshot that sells merchandise of local artiste and writers. I have to run both sides too..We arranged the books after the stock-taking.
And you know, he actually drives the same car as my driving instructor..hahaa..
You know what are my intentions huh?
I wanna drive his car..cause it'll be easier for me to handle his car..
ai yoh, im still having the weekend car thought!!
But how am i supposed to save up for that kind of money.
hmmm...
well, back to the system.
where was I just now??..see lah, lost due to the rebounce of a credit card user.
The swipe machine denied and said plt not transferrable. hahaha..and that bill was 260 dollars lorh..gave me a shock leh..like did i do something wrong..but it's because the user was changing cards..haix..heart attack man..
after that select buyer type and most of the time it's Full then key in the figure.
click process.
select the seats(just randomly select cos it doesn't matter)
click select.
check for patron's name on the contact list.
If it's a new customer, insert details by clicking on the New account button on the extreme left hand corner of the toolbar. Insert the customer's details.
Contact no and the required field.
Add the new account and process the payment on the payment screen.
Only after the credit card has been approved for transaction then you can click authorize and print out the tickets.
Add the source and update the transaction.
Inform customer that there will no amendments,changes or cancellation that is permitted after transaction is being made.
collect tickets 30 minutes before the screening at the box office.
manual needs 3 receipts.
merchant copy(to glue at rough paper)
duplicate copy(to attach at booking form;press F1)
customer copy(attach with tickets;press 2)
that's about it.
cya soon!